PRTG Manual: Account Settings—Notifications

Notification Name

Enter a meaningful name for the notification, for example, SMS to service team or similar.

Status

Select the status of the notification. Choose between:

• Started: This notification will be active.
• Paused: Pause this notification. If a notification is paused, no messages will be sent when it is triggered.

Schedule

Define when this notification will be active. Please select None to set it to always active, or choose a schedule from the list. Usually schedules define when this notification will be active; schedules defined as period list set this notification to inactive at the corresponding time spans. The available options depend on your setup. To add or change existing schedules, please see Account Settings—Schedules section.

Postpone

Define if notifications triggered during Pause status will be sent later on.

• No: Discard all notification triggers received while the notification is paused.
• Yes: Collect all notification triggers received while the notification is paused. Send out notifications once the pause status ends.

Method

Define if and how notifications will be summarized if several notification triggers are received in a certain time span. Note: Regardless of the option chosen here, notifications of Execute HTTP Action and Execute Program are always sent ASAP; they are never summarized. Choose between:

• Always notify ASAP: Always send out one notification for each notification trigger received.
• Send first DOWN message ASAP, summarize others: When receiving several Down triggers, send the first notification immediately, but summarize other notifications into one message.
• Send first DOWN and UP message ASAP, summarize others: When receiving several Down or Up triggers, send each first notification immediately, but summarize other notifications into one message.
• Send all DOWN messages ASAP, summarize others: When receiving several Down triggers, send out one notification for each trigger received, but summarize notifications for all other triggers into one message.
• Send all DOWN and UP messages ASAP, summarize others: When receiving several Down or Up triggers, send out one notification for each trigger received, but summarize notifications for all other triggers into one message.
• Always summarize notifications: When receiving several notification triggers, summarize all notifications into one message, regardless of the kind of trigger received.

Subject for Summarized Messages

Define a subject which will be used when sending summarized notifications. You can use the placeholder %SUMMARYCOUNT for the number of messages which are summarized. Note: The subject you define is only used for Send Email and Amazon Simple Notification Service Message notifications.

Gather Notifications For (Minutes)

Define a time span in minutes for which notifications will be collected for summarization. Please enter an integer value. Note: If you define a high value, for example, 60 minutes, PRTG will send out summarized notifications with a delay of up to one hour.

Access Rights

User Group Access

Define which user group(s) will have access to the object you're editing. A table with user groups and right is shown; it contains all user groups from your setup. For each user group you can choose from the following access rights:

• Inherited: Use the settings of the parent object.
• None: Users in this group cannot see or edit the object. The object does not show up in lists.
• Read: Users in this group can see the object and review its settings.
• Write: Users in this group can see the object, as well as review and edit its settings. However, they cannot edit access rights settings.
• Full: Users in this group can see the object, as well as review and edit its settings and edit access rights settings.

You can create new user groups in the System Administration—User Groups settings.

Note: The email header and footer can be set in the System Administration—Notification Delivery settings.

Email Address

Enter one or more recipient email addresses. If entering more addresses, separate them by comma. If you want to send to a PRTG user group only, leave this field empty!

Send to User Group

From the drop down list, please choose a user group to send an email with the report to all members of this group (you can edit user groups under System Administration—User Groups). Select None to not use this feature.

Note: If you define individual email addresses (see field above) and a user group, the message will be sent to the individual email addresses as well as to the members of the selected user group. In both cases, PRTG will send one message with all recipients in the "To" field of the email.

Subject

Enter the subject of the email. Several placeholders (variables) are used here by default.

Format

Define the kind of email that will be sent. Choose between:

• Text
• HTML

Message

Depending on the format option selected above, you will see a text or HTML message in this field. A complete message about the sensor status is already predefined. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else). Click on the Reset to default link underneath the text box to do so.

Priority

Define the priority which will be set in the email. Some email clients can show this flag.

Logfile

Define the log file the message will be written to. Choose between:

• Application: Use the Windows application log file in the event log.
• PRTG Network Monitor: Write messages to the PRTG Network Monitor log file in the Windows event log.

Event Source

This setting is only relevant when using the Application log file. Enter the source for the event. Usually, this is the name of the application.

Event Type

Select the type of the event. Choose between:

• Error
• Warning
• Information

Event Log Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Host/IP

Define the IP address or DNS name of the computer running the syslog server.

Port

Enter the port number on which syslog messages are sent. By default, this is port number 514. Note: Only User Datagram Protocol (UDP) is supported.

Facility

Define the facility information. There are several options available from the list.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Depending on the status of the sensor triggering the syslog notification the Severity level of the message will be set automatically:

OK

Severity level: Notice (5)

Warning

Severity level: Warning (4)

Error

Severity level: Error (3)

Host/IP

Define the IP address or DNS name of the computer running the trap receiver.

SNMP Port

Enter the port number on which trap messages are sent. By default, this is port number 162.

Community String

Enter the device's community string. By default, this is set to public. Please enter a string or leave the field empty.

Specific Trap Code

Enter a code that can help you identify the purpose of the trap. Default value is 0. Please enter an integer value.

Message ID

This ID helps you identify the origin of the trap. For example, enter 1.3.6.1.4.1.32446.1.1.1

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Agent IP

Define the IP address of the agent. Leave this field blank to use the PRTG web server's IP address.

Note: This notification method needs to be set up in the System Administration—Notification Delivery settings first.

Note: This notification method will use the central proxy settings defined for your PRTG core server. For details, please see System Administration—Core & Probes (section Proxy Configuration).

Recipient Number

Define the number the message will be sent to. The format depends on the SMS provider. Usually, you will use a plus sign, followed by country code and number. For example, enter +1555012345.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Note: Regardless of the Notification Summarization method chosen above, notifications of Execute HTTP Action are always sent as soon as possible (ASAP); they are never summarized.

Note: This notification method will use the central proxy settings defined for your PRTG core server. For details, please see System Administration—Core & Probes (section Proxy Configuration).

URL

Enter the URL the request will be sent to.

Postdata

If you want to send postdata to the URL, please enter it here. You can use placeholders here. Line breaks are supported.

Note: Regardless of the Notification Summarization method chosen above, notifications of Execute Program are always sent as soon as possible (ASAP); they are never summarized.

Program file

Select an executable file from the list. It will be run every time the notification is triggered. In this list, files in the corresponding /Notifications/EXE sub-directory of the probe system's PRTG installation are shown. In order for the files to appear in this list, please store them as BAT, CMD, DLL, EXE, PS1, or VBS. In order to find the corresponding path, please see Data Storage section. Note: In a cluster setup, please copy your files to every cluster node installation manually. This makes sure the notification can be executed even when the master node fails. If your custom notification executes an external program, this has to be installed on all cluster nodes as well. Please see also Application Programming Interface (API) Definition for detailed information.

Parameter

Enter parameters with which the program file will be started. You can use placeholders here. For example, when using a batch file containing a %1 variable, you can provide a value for this variable here.

AWS Access Key ID

Enter your access key as shown in your login area at aws.amazon.com. Please enter a string.

AWS Secret Access Key

Enter your secret access key as shown in your login area at aws.amazon.com. Please enter a string.

Location

Define the location of your Amazon service. Choose between:

• US-East
• US-West
• EU-West

ARN

Enter the Amazon resource name. Please enter a string.

Subject

Enter the subject of the message.

Message

Define the message. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking. To reset this field to its default value, enter a single star symbol * (and nothing else).

Note: Regardless of the Notification Summarization method chosen above, notifications of Assign Ticket are always sent as soon as possible (ASAP); they are never summarized.

For details about the ticket system, please see section Tickets.

Assign to User or User Group

Specify whether to assign the notification ticket to a user group or to a single user. Choose between:

• To User Group: Define the user group which will get this ticket below.
• To User: Define the dedicated user who will get this ticket below.

Assign Ticket to this User Group / User

Select the user group resp. user to which the notification ticket will be assigned to from the drop down menu.

Subject

Enter the subject of the ticket. Several placeholders (variables) are used here by default. You can change it to your liking.

Content

Define the message in the ticket. A message with information about the sensor status is already predefined. Several placeholders (variables) are used here. You can change it to your liking.

Close Ticket when Condition Clears

Specify if you want to have the ticket automatically closed when the defined trigger condition clears. Choose between:

• Yes: The ticket will be closed automatically.
• No: The ticket will remain open after the condition has cleared.